Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Processing takes 1-2 business days, and shipping usually takes 3-7 business days depending on your location. A tracking number will be provided.

How do I create an account?

You can create an account by clicking the “Sign Up” button on our website. Fill in your email, create a password, and follow the prompts to complete registration.

How do I change my shipping address?

To change your shipping address, please contact our customer support as soon as possible. If your order has not been shipped, we can update the address for you.

How do I track the status of my order?

Once your order is shipped, we will send you a tracking number via email. You can use it to track your order on the shipping carrier’s website.

Will you keep my credit card information on file?

No, we do not store your credit card information. All payment details are securely processed through our payment provider.

Do you charge sales tax?

Yes, we charge sales tax where required by law. The amount will be calculated at checkout based on your shipping address.

Do you ship to my country?

We offer international shipping to many countries. You can check if we ship to your location during checkout or by contacting customer support.

Will my items come in one package?

Depending on availability, your order may arrive in multiple packages. You will receive tracking information for each package if this happens.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please contact customer support to initiate a return.

I received the wrong item

We apologize for the inconvenience. Please contact our customer support with your order details, and we will arrange for a replacement or refund as soon as possible.

My order arrived damaged

We’re sorry to hear that. Please contact our customer support with photos of the damaged item and your order details. We will assist you with a replacement or refund.

Where should I mail my authorized return?

Please contact our customer support for the return address. We will provide you with the correct mailing address and further instructions for your return.

How do I receive customer support?

You can contact our customer support via email or through our website’s contact form. We’re here to help with any questions or issues.

What do I do if I entered an incorrect shipping address?

Please contact our customer support immediately. If the order hasn’t been shipped yet, we can update the address. If it has already shipped, we’ll assist you in resolving the issue.

Can I change or cancel an order after I've submitted it?

If your order hasn’t been processed yet, you may be able to change or cancel it. Please contact customer support as soon as possible to make the request.

Can I pre-order an item that is sold out?

We do not offer pre-orders for sold-out items at the moment. However, you can sign up for notifications, and we’ll let you know when the item is back in stock.